Terms of service

Regarding Commissions: 

Terms and Conditions:

• Subject Coverage: The photo must clearly include the subject's full face and chest, or the entire body.
• Eye Contact: The pet should be looking directly into the camera lens.
• Camera Angle: Photos must be taken at the pet’s eye level rather than from an overhead angle.
• Balanced Lighting: The image must utilize even, balanced light. Avoid harsh shadows or strong backlighting.
• Image Clarity: The photo must be crisp, sharp, grain-free, and high-resolution.

• Pre-Order Review: The client is welcome to email the artist at sarahbowden.art1@gmail.com for feedback on reference photos prior to placing an order.
• Post-Order Outreach: If no prior contact is made, the artist will reach out after the order is placed to request and verify the reference photo.
• Detailed Description: During this outreach, the artist will consult with the client regarding specific project details, including background color preferences through a questionnairre. Additional questions may be asked after the questionnairre is filled out.
• Communication Deadline: If the client fails to respond or provide a viable reference photo within 5 business days of the artist’s outreach, the order will be cancelled and fully refunded.
• Completion Estimate: After the artist has reviewed the description and information provided after the order has been made. The artist will provide a completion date estimate of when the painting can first be reviewed by the client.
• Inital Beginning of Painting: Once the artist begins work on your painting, orders are no longer eligible for a full refund in the event of a cancellation. Instead, cancellations at this stage will receive a 50% refund of the total purchase price. The remaining 50% is non-refundable and will be retained to cover the artist's time, labor, and materials.

• Signature Style: The painting will be executed strictly in the artist’s established creative style as seen in previous portfolio work.
• Stylistic Scope: Alternative artistic styles, such as ultra-realism, fall outside the scope of this agreement and will not be accommodated.

• Final Preview: Upon completion, the artist will provide the client with a digital photograph of the finished painting for review before shipping.
• Revision Window: The client may request minor adjustments and edits to the painting at this time, prior to its shipment.

• Pre-Shipment Cancellation: If the client remains unsatisfied with the painting during the preview stage and wishes to discontinue the editing process, they may request a cancellation.
• Partial Refund Policy: In the event of a pre-shipment cancellation, the client will receive a 50% refund of the initial charge.
• Artist Compensation: The artist will retain the remaining 50% of the initial charge to cover the cost of materials, time, labor, and creative effort invested in the piece up to that point.
• Finality of Sale: Once the client approves the final preview and the painting is shipped, the sale is final. No refunds, partial or full, will be issued after the artwork has been dispatched.